Practice team guide: Working in tandem

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Lifestyle lessons

OT speaks with practice team members about how to tailor eyewear and contact lenses to a patient’s individual lifestyle

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Material benefits

Johnson & Johnson’s Dr Rachel Hiscox on how developments in contact lens technology are reducing dropout rates and improving comfort

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Contact lenses

Myopia management in the spotlight

OT learns how engaged and cohesive practice teams can make a difference to their patients’ lives through myopia management

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Career development

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Perfecting the patient experience

OT hears from practice team members about their tips for offering streamlined and personal eye care

7 min read

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Post busters

Are your social media platforms a ghost town? OT approaches practice team members for their tips on building connections and boosting engagement

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Fostering respectful workplaces

OT explores how optometry practices can tackle bullying, harassment and discrimination – to ensure every team member feels safe coming to work

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We hope the whole practice team finds value in this guide, supporting their ongoing educational journey for the benefit of their patients

Dr Rachel Hiscox, Johnson & Johnson’s UK and Ireland professional education and development lead

Find the Practice team guide inside OT ’s August/September edition

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Practice team guide: Level up

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Dispensing for children

From establishing preferences to finding the perfect fit, OT hears how team members can add to the experience of a practice’s youngest customers

5 min read

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The next step

OT hears how optical assistants and dispensing opticians have levelled up their careers

7 min read

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Career development

Clear communication

OT talks with dispensing optician Maryna Hura about improving the practice experience for patients with hearing loss

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Career development

Contact lenses in focus

From first teach to talking with patients about upgrades, OT finds out how the practice team can keep patients happy in contact lenses

5 min read

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Contact lenses

The right care at the right time

From asking the right questions to identifying clinical red flags, OT explores the role of triage in optometry practices

6 min read

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Lessons from an eyewear stylist

Dispensing optician, Dan Scott, shares his tips for helping customers to find the perfect frame

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How I explain...

From glaucoma to dry eye disease, OT hears from optometrists how they describe different eye conditions to patients

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Practice team guide: Unlocking potential

Managing team wellbeing

Optometrists Neil Retallic and Peter Greedy provide guidance on fostering mentally healthy workplaces

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View from the other side

Optical staff share their words of wisdom on the qualities they value in colleagues working in other roles

5 min read

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The sustainable optometry practice

How can the optical sector reduce its environmental impact? OT explores the role of practice teams in creating a sustainable future

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Working as a team to meet evolving needs

Optometrist and past AOP Contact Lens Practitioner of the Year, Faye McDearmid, shares her tips on the role every team member has to play in reducing contact lens drop out

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Practice team guide: The perfect fit

Social media: steps to success

How to harness the power of online communities within optical practice

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Practice team guide: Taking the next step

The substance of style

Practice team members share their tips on giving customers a spring in their step through nuanced eyewear selection

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Thinking inclusively

Experts share their tips on how to ensure that every patient who walks through the door of an optical practice feels welcome

8 min read

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